Refund policy

Loui Petite is devoted to customer happiness. We offer a 21-day return policy, which means you have 21 days after receiving your item to request a return.
To be eligible for a return, your item(s) must be in the same condition that you received it; unused, with tags, and in its original packaging.
Our shipping mailers are reusable, so please reseal and reduce waste if you choose to return your item(s).

To start a return, please contact customer service info@louipetite.com with your proof of purchase receipt.
Please note that all return costs are covered by the buyer, unless the item is deemed faulty. 

Damages and issues
Please inspect your order upon receiving your item(s) and contact us immediately if it is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
All monogrammed items cannot be returned or exchanged due to personalisation.
Unfortunately, we cannot accept returns on final sale items or gift cards.

Exchanges
We will happily exchange the item if you have a change of mind. Return shipping costs are the buyers responsibility.

Refunds
We will notify you once we have received and inspected your return, and let you know the status of your returned item(s). If approved, you will be automatically refunded on your original payment method. Please remember refunds can take several days once processed.