FAQs

Returns

Loui Petite is devoted to customer happiness. We offer a 21-day return policy, which means you have 21 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to email your receipt as proof of purchase.

To start a return, please contact us at info@louipetite.com

Our shipping bags can be re-used, the cost of returning the item(s) is the buyers responsibility. Please see our returns policy for more information https://www.louipetite.com/policies/refund-policy

Shipping

Australia
Standard Shipping	Free for orders over $150 $10 for orders under $150
Express Shipping	Free for orders over $200 $13 for orders under $200
International
Standard Shipping	Free on all orders over $300 $20 for all orders under $300
Express Shipping	Free on all orders over $450 $35 on all orders under $450

When will my items be shipped?

If they are ordered before 10am (AEST) they will be shipped on the same day.
Monogrammed items will add 3 business days onto shipping time.
Orders placed on weekends or public holidays will be shipped the following business day.
Please refer to our shipping policy for further information on shipping times and costs https://www.louipetite.com/policies/shipping-policy

Payments

We accept AFTERPAY, Paypal, Google Pay, Apple Pay, and most leading credit cards.

If we haven't been able to answer a question, please email us - info@louipetite.com